FAQ- Frequently Asked Questions
- What types of flooring do we sell?
- Residential and commercial carpet
- Indoor/outdoor carpet
- Carpet Tile
- Hardwood (solid and engineered)
- Porcelain Tile
- Ceramic Tile
- Wall and Mosaic Tile
- Laminate
- Sheet Vinyl
- Luxury Vinyl Plank (floating, glue down, or loose lay)
- Luxury Vinyl Tile
- Installation accessories (transition moldings, stair treads, ect)
- Do we have installers?
- Yes, we have experienced house installers available.
- Can I buy flooring and install it myself or have my contractor install it?
- Absolutely! We are happy to sell you the best professional products available and help you or your contractor have all the accessories you need to make your home a more beautiful place.
- I’m just getting ideas of what to do, would you mind helping me if I’m not ready to buy something?
- Of course. We are always here to help find what’s right for your home and lifestyle. We hope you would think of us when you’re ready to do a project, but we never use high pressure sales techniques, and we are happy to educate you about the best flooring options available.
- I already bought flooring somewhere else. Can you install it for me?
- Unfortunately, we only install products we sell. We do this to make sure we can provide you with a full warranty for material and installation defects.
- Are you able to give me a ballpark price over the phone or through email based on my measurements?
- No, we do not estimate any projects without looking at the jobsite. There are many things that we can identify when we look at your home beyond the room dimensions to determine how much or what kind of material is needed for your project, so we always look before we give a quote.
- Can you re-stretch my carpet?
- We only will re-stretch carpet if we installed it for you within the last 5 years.
- If I have a problem with my floor after you’re done installing it, will you fix it for me?
- Of course! We are proud to fully warranty our work and we only work with manufacturers and distributors that we trust to provide quality products consistently. If something happens to your floor, reach out to us and we will be happy to help you make it right!
- Can you price match big box stores?
- Not exactly, but we have selections that will compete with their prices without compromising the quality. As professional flooring retailers, we don’t sell the same products as a big box retailer. Big box retailers have their own product lines with similar brand names created to fit their price points by compromising the quality.
- How long have you been in business?
- We have been a fixture of the community for over 21 years!
- Are you part of a franchise or chain?
- Not us! We are proud to be independently family owned and operated!
- What brands of carpet do you carry?
- We are proud to carry mohawk carpet. They are very consistent with excellent quality materials at great prices and their carpets are very environmentally friendly because they are made with recycled water bottles.
- What brands of tile do you have in your showroom?
- Happy Floors
- Marazzi
- Casabella Floors
- What brands of laminate do you have to look at in the store?
- Revwood
- Pergo,
- Trends in laminate.
- What brands of LVP/LVT (Luxury Vinyl Plank and Luxury Vinyl tile) do you have?
- Mohawk Solidtech
- Pergo
- Mohawk Puretech
- Coretec fusion
- Triversa Prime
- High Country
- Firmfit
- Ultraceramic
- What brands of Wood Flooring do you have to look at?
- Kahrs
- Mohawk Ultrawood
- Merceir
- Trends
